Shipping Policy

Last Updated: 1.24.25

Shipping Methods

• Standard Shipping (5-10 business days)

Order Processing

• Orders processed within 1-2 business days
• Tracking number will be provided via email by stockist
• Additional processing time during holidays
  

Shipping Restrictions

Certain items are unavailable in certain markets

Lost or Damaged Packages

If a product has been lost or you have received a damaged or defective item:

• Claims must be filed within 30 days or within 7 days of delivery
• If the item was received, follow the steps below:

1. Provide photos of the damaged or defective item
2. Provide photos of the lot number/serial number
3. We will arrange for a replacement or refund
4. Return shipping will be covered by Prife US
5. Ship the package at an authorized shipping location

Holiday Shipping

• Special cut-off dates during peak seasons
• Additional processing time may be required